FREQUENTLY ASKED QUESTIONS
Doubts? We'll help you to solve them!

INSTALLATION · SETTINGS · SECURITY
Answers and tips on the correct installation of isofix and top tether in your vehicle, as well as the proper use of these systems when travelling.
To ensure dog’s safety during the journey, it is important that the animal travels seated and facing vehicle’s travel direction. It is not recommended that they lie across the direction of travel, as this position has not been tested or certified. Keeping the dog in a seated, forward-facing position will help to ensure its safety during the journey. Ideally, keep your dog in the seated position and facing the direction of travel to ensure its safety during the journey.
Extending the top tether may compromise your pet’s safety as the lying position has not been tested and certified.
Unfortunately, we still do not have a harness available for dogs weighing more than 26 kg since vehicles restraint systems are not designed to withstand the stress generated by dogs of that size. We are currently working on a version for dogs weighing up to 30 kg. We will keep our customers informed of further developments in this area.
MAINTENANCE · CARE · SIZES
Information and advice on proper product selection for different weights and sizes, spare parts, as well as cleaning and maintenance.
GUARANTEE · REGULATIONS · TESTS
Questions or doubts about the certifications and tests carried out on our products, or about the guarantee offered.
- Straps resistance in different conditions (atm, UV, humidity, heat, cold, etc.)
- Corrosion testing of metallic components.
- Fatigue testing of mechanical components.
- Temperature test of all components. Buckle strength testing.
- Tests for microslip of adjusters. Belt abrasion tests.
- Dynamic tests with typical standard frontal crash pulse for M1/N1 vehicles (GVW ≤
3500Kg) - Overturning test.
